We ask that reservations are cancelled more than 7 days prior to arrival to avoid a penalty charge of the full stay. Payment for your stay will be taken prior to arrival, in line with the cancellation policy, unless your booking is an Early Booker Advanced Purchase rate in which case payment will be taken immediately on booking.

Dogs are welcome in all rooms at a charge of £15 per dog per stay. However, they must not be left alone in the bedroom/bathroom at any time unless they are in a secure crate. Any damage caused to the paintwork or furnishings will be chargeable.

Extra beds can be accommodated in some of the larger rooms for children up to 12 years of age at a cost of £20. These must be requested through the hotel.

Cots are available for children up to 2 years of age free of charge. The small rooms cannot accommodate a cot.

All reservations must be guaranteed with a valid credit card at the time of booking.

Always welcome and we have a cot and some put up beds if you would like them to sleep in your room (although it may be difficult to manage this in the small room).

Charge for Travel Cot: none

Charge for Z Bed: £20 a night (includes breakfast)

Check in is from 3pm although it’s always possible that the room will be available earlier, so please call us and check. Departure is from 11am although we are happy to leave it until later if there are no incoming guests for the room.
Please note that the hotel does not operate a 24 reception desk, so if you plan to arrive after 10pm please call the hotel in advance so they can arrange access.

Any loss or damage to items listed within the inventory will be charged as required. The Swan reserves the right to charge the full amount for reinstatement of items found to have gone missing or to have broken.

For enquiries please call reservations on 01934 710337 or email us.